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Scammer Buyers

How to Avoid Scammer Buyers in the Charcoal Export Business

Charcoal Newsroom — As the global demand for coconut charcoal and BBQ briquettes continues to rise, more producers are entering the international market. However, this also opens the door to scammer buyers — individuals or companies that appear legitimate but never intend to pay or receive your goods properly.

Scams can cost exporters thousands of dollars and severely damage reputation and morale. Here's how to protect yourself and your business.

1. Verify the Buyer’s Identity Thoroughly

Before negotiating further, always:

  • Request complete company information (business license, website, tax number, etc.)

  • Cross-check company details via Google, LinkedIn, or trade forums

  • Look for verified buyers on B2B platforms like Alibaba (check badges: Gold Supplier, Trade Assurance, etc.)

2. Be Cautious with Large Orders from New Buyers

Scammers often lure exporters by placing large orders quickly to pressure them.

  • Start with a small trial order

  • Require partial upfront payment (e.g., 30%)

  • Use secure payment terms: LC (Letter of Credit), PayPal, or bank transfer

  • Don’t proceed to production before getting the down payment

3. Never Ship Without a Secure Agreement

Always prepare:

  • Proforma Invoice signed by both parties

  • Sales contract mentioning product specs, quantity, terms, and payment

  • incoterms FOB

4. Use Trusted Freight Forwarders and Agents

Scammers sometimes collaborate with fake agents or ask to use "their own" shipping company.

  • Choose shipping agents that are known, rated, and recommended

  • Avoid using freight agents suggested by the buyer unless verified

5. Beware of Fake Proof of Payment (POP)

Scammers may send photoshopped bank slips or fake SWIFT receipts.

  • Always check with your bank directly if payment has arrived

  • Don't release goods based on screenshot “proof” alone

6. Join a Network or Association

  • Join trusted exporter groups, forums, or WhatsApp communities

  • Associations like ASBRINTARA or local export chambers can provide support

  • Use platforms with dispute protection features

7. Trust Your Instincts

If something feels off — rushed communication, unclear details, unwillingness to talk via video call — it probably is. 

Your experience, combined with due diligence, is the best protection.

Conclusion

The charcoal export industry is booming, but it’s also attracting dishonest players. By taking simple precautions, verifying all buyers, and using secure systems, you can protect your business from costly scams.


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